01. Why is my Product delayed?

We’re sorry you’ve experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, we’re doing all that we can to get your order to you.

• My Account shows my product is Being made
• My Account shows my product is Being shipped
• My Account shows my product is Being prepared for dispatch

Your product has arrived at our distribution centre and we’ll be preparing it for dispatch. In most cases, our turn around times are quite quick but on rare occasions, product(s) may be delayed at this stage.

02. Why are you lead times so long at the moment?

We know our lead times are not great at the moment, we’re working closely with our suppliers to reduce these. There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible

We can deliver for free to these countries and regions below:

North America: United States, Canada，Mexico
Europe: Albania, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom 
Asia & Oceania: Australia, China, Hong Kong, Indonesia, Israel, New Zealand, Japan, Kuwait, Lebanon, Philippines, Russia, Saudi Arabia, Singapore, South Korea, Taiwan, Turkey, United Arab Emirates

Standard delivery time: 5-8 weeks

Expedited delivery time: 8-10 days

Standard delivery is free of charge.

The cost of expedited delivery will be calculated and shown at checkout.

Some countries may not offer free delivery, you can contact us by email to inquire.

You may pay the fees and charges for an accepted order using the following payment methods:

the following credit cards:
Visa；Mastercard;
other payment methods:
Paypal
Direct deposit into our bank account
If we are unable to successfully process your credit card or PayPal payment for your order that is accepted by us, then we may cancel your order.

If we have previously agreed that you are a business customer that may obtain Products from us on a deferred payment basis, then we will invoice you the fees and charges for the Products you have ordered when the aggregate amount payable by you for all orders placed under these terms and conditions reaches or exceeds the agreed amount. You must pay us the fees and charges in accordance with these terms and conditions.

If you choose to pay by credit card or PayPal, you authorise us to debit the amount that is payable for an accepted order from your nominated credit card or PayPal account.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means. 

Almost all products on sale are in stock.
You can also contact us to check the stock of the product.
support@lebonlighting.com

What’s your return policy?
We accept returns , minus a 15% restocking fee. This request must be made within 10 days of receiving your order.

Custom and Rush orders are final sale. Returns, exchanges, or refunds are not accepted.

How do I send something back to you?
You must contact us for a return address. The customer is responsible for the cost of return shipping. Use original packaging and packing materials to avoid invalidating your return or claim.

Items must be returned to us in original condition accompanied by the return information label.

Make sure all products are exactly as you received them, with tag(s) and seal(s) still attached.

All products that come in their own box, including but not limited to light bulbs and accessories, must be returned in their original, undamaged box as this is considered part of the product.

We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected you will be notified via email.

What if my product arrived damaged?
For products damaged by shipping: email us within 48 hours of confirmed delivery so we can help, and be sure to include photos. (Claims processes tend to be clunky and take time, so it’s important that we get all the details as fast as possible .)

lebon lighting is not responsible for lost or stolen packages.
Please contact the carrier to resolve these matters.

Claims
Buyer must inspect shipment upon receipt. All claims must be made within 3 business days of receipt of goods. Merchandise stored for future use must be checked upon receipt. Failure to make a claim within 3 business days constitutes acceptance of the goods as is.

For claims, save original carton(s) and contents for possible inspection; take photographs; call the carrier to report the damages and receive claim instructions. For all shipments, notify us via email immediately of any damages, and supply photographs.